Are you looking for a reliable partner for mystery shopping of your company? Then look no further than www.PromotersEU.com ! We offer you comprehensive mystery shopping services at affordable prices and with maximum emphasis on quality.
Mystery shopping, in English secret shopping, is a market research method that uses mystery shoppers posing as ordinary customers to evaluate the level of service and products in a shop, restaurant, hotel or other establishment.
The mystery shopper receives a script from a research agency (www.PromotersEU.com) describing their role, what to buy and what to focus on. After the visit, he then completes a detailed questionnaire in which he evaluates various aspects of the shopping process, such as:
➡️ Attitude and behaviour of staff: Were the staff friendly and helpful? Did they greet you? Did they offer to help you?
➡️ Cleanliness and maintenance of the establishment: Was the establishment clean and tidy? Were the toilets in good order?
➡️ Product availability: Were the products you requested in stock?
➡️ Purchasing Process: Was the purchasing process quick and easy? Did you have any problems with anything?
➡️ Product quality: Were the products in good condition? Did they meet your expectations?
The information collected is used by clients such as retailers, restaurants, hotels and other businesses to:
✅ Get objective feedback on how their business is perceived by customers.
✅ Identify areas where service and product levels can be improved.
✅ Increased customer satisfaction and loyalty to their brand.
✅ Gained a competitive advantage over their competitors.
Mystery shopping is a valuable tool for companies that want to improve their services and products and better meet the needs of their customers.
Did you know that you can have mystery shopping done on your competitor, thereby improving the quality of their service?
In addition to the above:
✳ Mystery shopping can also be used to evaluate competitors. The mystery shopper visits the competitor's establishment and compares it to the client's establishment.
✳ Mystery shopping can also be used to test new products and services. The mystery shopper tries out a new product and gives their opinion.
✳ Mystery shopping can also be used to investigate fraud. The mystery shopper will try to trick the staff to see if they are sufficiently prepared for fraud.
Mystery shopping is a flexible method that can be adapted to the needs of clients in different industries.
Did you know that Mystery can also be an electronic online questionnaire? I mean, different kinds of questionnaires and market surveys, market data, we can also do in the online world and I'm great at it.
Why have mystery shopping done at www.PromotersEU.com?
1. Low prices:
We understand that price is an important factor for you. That is why we offer mystery shopping at prices that are much lower than our competitors. Without compromising on quality!
2. Modern technology:
We use state-of-the-art technology to provide you with the most accurate and efficient results. Our mystery shoppers are equipped with smartphones and tablets with real-time data collection apps. This allows us to track your products and services in real time and provide you with immediate feedback.
3. A well-trained team:
Our team of mystery shoppers are thoroughly trained and have extensive experience in evaluating products and services in various industries. Prior to each survey, mystery shoppers thoroughly learn about your products and services to provide you with the best quality feedback.
4. Good product knowledge:
Our mystery shoppers get to know your products and services thoroughly before each survey so they can provide you with the highest quality feedback. This allows us to identify even the smallest details that could affect your customer satisfaction.
www.PromotersEU.com - Your way to perfect customer service!
Contact us today to learn more about how we can help you improve your products and services and increase your customer satisfaction.
📱 +420 777 534 000 WhatsApp at https://wa.me/420777534000 - info@promoterky.com
The team PromotersEU.com
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